AI & Business Process Automation: Intro to Business Process Automation

Business process automation is another one of those buzzwords we’ve heard a lot, but what does mean? Business Process Automation uses technology to automate and optimise business processes. These processes are a series of tasks that produce a specific outcome or value to customers or stakeholders.

Business Process Automation works by using software tools, such as workflow management, robotic process automation, or intelligent automation, to execute, monitor, or improve business processes. It can also use AI techniques, such as machine learning, to boost the performance and capabilities of these tools.

Business Process Automation is useful because it can help businesses reduce costs by reducing errors and risk, increase efficiency by boosting productivity and quality, improve customer satisfaction, or gain competitive advantage via innovation, or growth techniques.

Some common applications of Business Process Automation in a workplace are:

• Invoice processing or accounts payable that can automate the capture, validation, approval, or payment of invoices.
• Order fulfilment or inventory management that can automate the processing, tracking, or delivery of orders or products.
• Employee onboarding or offboarding that can automate the hiring, training, or termination of employees.
• Customer service or support that can automate the handling, routing, or resolution of customer queries or issues.
• Marketing or sales that can automate the generation, segmentation, or nurturing of leads or customers.
• Compliance or audit that can automate the verification, reporting, or enforcement of rules or standards.

Some real-world examples?

If you don’t know where to start, don’t worry, that should be down to your IT provider to figure out. However, to give you a flavour of what can be done, here are some real-life examples of what Tinder Corp have achieved with some of our clients:

• For one of our charity clients, we facilitated the transformation of their manual and cumbersome paper-based filing and ordering system into an electronic version stored in the cloud. This saved them not only staff resource, but physical space too.
• We helped one of our electrical engineering clients to become more efficient, streamlined and GDPR compliant, by taking their nationwide use of hard copy job sheets, making it an electronic process, and automating their submission and filing, saving time, money and reducing risk of data loss.
• Automation of health and safety and quality assurance processes, including fit to work forms and site quality surveys. Turning them from paper-based processes relying on documentation being transported by hand, to an electronic process which automatically files them and flags to administration staff if a problem has been highlighted, allowing for a much more reactive and time sensitive response.

To discover how Tinder Corp might be able to help with your needs, get in touch with us!